Shipping & Returns

United Kingdom

Express (1-3 working days)- £3.95

Standard (2-4 working days)- £2.95 or complimentary for orders over £50

Please note that we do not ship orders over the weekend or during national UK bank holidays.

Returns

Our commitment to customer satisfaction is reflected in our refund and exchange policy. If you change your mind you can return your item for a refund or exchange, provided the item is returned to us unworn and in its original packaging within 14 days of receipt. Please be aware that original shipping charges are non-refundable.

Please note that pierced earrings or Ear Cuff cannot be returned or exchanged due to strict hygienic reasons. 

To be eligible for a refund or exchange, please ensure the following:

The item is returned within 14 days of receiving your purchase.
The item is unworn and in perfect condition.
The item is returned in its original packaging.

LäEm does not cover the postage cost when returning orders for a refund or exchange.

Refunds and exchanges will be processed within 14 working days from the receipt of your returned products. Please allow up to 7 working days for the refund to appear in your bank account.

If the item is damaged or faulty when received, we kindly request photographic evidence within 1 week of receiving the product. Please send photographic evidence to customersupport@dearlaem.com and our team will promptly assist you.